Apple said the bend didn’t lower the iPad Pro’s performances.
Apple has confirmed that some of 2018 iPad Pros have a very slight bend in the aluminum chassis. But according to the company, this is just a side effect of the device’s manufacturing process. So it doesn’t negatively affect the iPad’s performance. In brief, Apple does not consider it to be a defect. The bend has occurred from a cooling process involving the iPad Pro’s metal and plastic components during manufacturing. Both sizes of the new iPad Pro can exhibit this condition.
Some customers have claimed on their social media that their iPad Pros developed a small bend without any abnormal mistreatment. They believed it happened gradually in everyday use — or after transporting the iPad Pro in a backpack. And other were insistent that their iPad Pro came that way out of the box. Apple is now saying that in some cases, the latter is true.
This situation happens more commonly on the LTE model, as there’s a plastic strip that breaks up the iPad’s flat aluminum sides.
It’s where the antenna line divides two parts of metal, and some users have noticed a bend. Although some owners of the Wi-Fi model also claim to have this situation, but many are straight as designed. Somebody may consider this as a minor problem — not even a problem. But actually perceived issue matters for Apple, beacuse it has been known for its reputation in manufacturing devices.
The customers who had a trouble with bent iPad Pros should be able to get exchange or return their iPad Pro at the Apple Store or other retailers within the 14-day return window. But it’s not clear if swaps will be possible outside that policy. Some employees said there is AppleCare for this kind of situation. However, this system isn’t for just a slight bend which came with initially.
BUT APPLE SAYS THAT CONCERNS OVER THE IPAD PRO’S STRUCTURAL RIGIDITY ARE UNFOUNDED
That confidence shows us that this is not going to be a “bendgate” controversy again. In 2014, there was a similar problem with iPhone 6 Plus. So its next iPhone switched over to a sturdier aluminum. But then, Apple had some trouble dealing with that, eventually launching a repair program. So at this time, Apple might know that trying to assure consumers is important, telling the fuss is over nothing.
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