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Frequently Asked Questions

How does the process work?

Getting started is easy. Select your Apple device and answer a few questions about its model, specifications, and condition to receive an instant online quote. If you accept the offer, we will provide a prepaid shipping label. Once your device is received, we will inspect it to confirm the information provided. If everything matches your quote, your payment will be processed.

How do I get Paid?

Payment can be issued by check or PayPal after your device is received and inspected. If the device matches the information provided with your quote, we will process payment based on the accepted offer. If we find a discrepancy, we will contact you before payment is issued.

How do I ship my item?

Once you accept your quote, we will provide a prepaid shipping label. Pack your device securely in a sturdy box with adequate padding so it cannot move during transit. If you are sending more than one device in the same box, wrap each device separately to help prevent damage.

How long does the process take?

Once your device is delivered, we typically inspect it within 24 hours. If the device matches the information provided with your quote, we will process your payment. If there is a discrepancy or additional review is needed, we will contact you.

For how long is the quote valid?

Your quote is valid for 10 days from the date it is submitted. We recommend shipping your device within 3 days so it arrives within the quote period. If you need additional time, please contact us before shipping.

How do I delete my personal information?

Before shipping your device, back up any information you want to keep and erase your personal data. Be sure to sign out of your Apple Account, turn off Find My/Activation Lock, remove any passcodes, and erase all content and settings. On an iPhone or iPad, go to Settings > General > Transfer or Reset > Erase All Content and Settings. On supported Macs, go to System Settings > General > Transfer or Reset > Erase All Content and Settings. If you need help preparing your device, please contact us before shipping.

What do the device condition options mean?

Excellent: Looks nearly new with no noticeable flaws. No visible scratches, scuffs, dents, or screen blemishes.

Very Good: Light scuffs or minor scratches with no major cosmetic flaws or screen damage.

Good: Shows normal wear, including heavier scratches, scuffs, small nicks, minor dents, or light screen scratches.

Fair: Noticeable wear, including larger nicks, dents, cracks, or screen scratches, but the device is still functional.

Poor: Heavy cosmetic wear or damage, including deep scratches, large dents, casing cracks, screen damage, burn-in, or dead pixels. The device must still be functional.

Broken: Does not power on, does not hold a charge, has severe physical or screen damage, or has other significant hardware issues.

What if there is a discrepancy in my device condition and/or specifications?

After inspecting your device, if we find that the condition or specifications do not match the information submitted with your quote, we will contact you with the details and provide a revised offer. You may choose to accept or decline the revised offer. If you decline the revised offer and request your device to be returned, you will be responsible for the applicable return shipping and handling charges.

How do I prevent my device from getting damaged during the shipping process?

Pack your device securely in a sturdy box with enough padding to prevent movement during transit. Use bubble wrap or similar protective material around all sides and corners. If shipping multiple devices in one box, wrap each device separately. Please do not ship a device loose inside the box.

I do not see my question?

If you have any other questions or concerns, you can email us at info@sellmymac.com or call us at 516-218-1235. We will be happy to assist you.

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Cedarhurst, NY 11516
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